FAQ

Frequently Asked Questions (FAQ) 

1. What types of wheelchairs do you offer?

We offer a range of wheelchairs including:

  • Manual wheelchairs
  • Electric wheelchairs
  • Lightweight and foldable models
  • Mobility support chairs for daily use

2. Are your wheelchairs suitable for outdoor use?

Yes. Many of our wheelchairs are designed for both indoor and outdoor use, providing stability and comfort on different surfaces.

3. Are electric wheelchairs easy to use?

Yes. Our electric wheelchairs are designed to be user-friendly, with simple controls and comfortable handling for everyday mobility.

4. Do your wheelchairs fold for transport?

Most of our models are foldable or easy to disassemble, making them convenient for travel and storage.

5. How long does delivery take in the UK?

  • Handling time: 1–3 business days
  • Transit time: 2–4 business days
    Total delivery time is usually 3–7 business days within the UK.

6. Do you offer free shipping?

Yes. We provide free shipping across the United Kingdom (UK) with no hidden fees.

7. What if my wheelchair arrives damaged?

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will arrange a replacement or refund.

8. Do wheelchairs come with a warranty?

Yes. All wheelchairs come with a 2-year warranty covering manufacturing defects.

9. Can I return my wheelchair?

Yes. You can request a return within 14 days of receiving your order, provided the item is unused and in original condition.

10. How can I contact customer support?

You can contact us anytime:

📧 tumainiafrica457@gmail.com
📞 +49 178 2547137