Refund policy
Return & Refund Policy
Store Name: FREIHEITKO
📧 Email: tumainiafrica457@gmail.com
📞 Phone: +49 178 2547137
📍 Business Address: Mareyzeile 13, 13593 Berlin, Germany
Service Area: United Kingdom (UK)
Effective Date: April 24, 2026
1. Return Eligibility
We offer a 14-day return policy for customers in the United Kingdom.
To be eligible for a return:
- The item must be unused and in original condition
- The item must be returned in its original packaging
- A valid order number or proof of purchase is required
Returns that do not meet these conditions may be declined.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items due to misuse
- Personalized or customized products
- Clearance or final sale items
- Gift cards
3. How to Request a Return
To start a return, contact us at:
Please include:
- Your order number
- Reason for return
- Photos (if item is damaged, defective, or incorrect)
Returns must be approved before sending items back.
4. Return Address
Once your return is approved, you will receive the return address and instructions via email.
Do not send items back without approval.
5. Refund Process
After receiving and inspecting your return:
- We will notify you of approval or rejection
- If approved, the refund will be issued to your original payment method
- Refunds are processed within 7 business days
Shipping costs are non-refundable, unless the return is due to our error.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos.
We will provide a replacement or full refund at no extra cost.
7. Return Shipping Costs
- Customers are responsible for return shipping costs, unless the item is faulty or incorrect
- Shipping fees are non-refundable
8. Order Cancellation
Orders can be canceled before dispatch.
If the order has already been shipped, it must follow the return process.
9. UK Consumer Rights
This policy does not affect your statutory rights under UK consumer law, including your right to cancel eligible online orders within 14 days.
10. Contact Information
For any return or refund inquiries:
📧 tumainiafrica457@gmail.com
📞 +49 178 2547137