Shipping policy
Store Name: FREIHEITKO
📧 Email: tumainiafrica457@gmail.com
📞 Phone: +49 178 2547137
📍 Business Address: Mareyzeile 13, 13593 Berlin, Germany
Service Area: United Kingdom (UK)
Effective Date: April 27, 2026
1. Shipping Area
We currently ship only within the United Kingdom (UK).
International shipping is not available at this time.
2. Handling (Processing) Time
Orders are processed within 1 to 3 business days after payment confirmation.
Processing includes:
- Order verification
- Product preparation
- Packaging and dispatch
Orders are processed Monday to Friday, excluding public holidays.
3. Transit Time
Once shipped, delivery typically takes 2 to 4 business days within the UK.
4. Shipping Cost
We offer free shipping on all orders within the United Kingdom.
There are no additional shipping fees.
5. Order Tracking
After your order is dispatched, you may receive a tracking number via email (if available) to monitor your delivery.
6. Shipping Delays
While we aim to meet estimated delivery times, delays may occur due to:
- Courier service disruptions
- Weather conditions
- High demand periods
If your order is delayed, please contact our support team.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. FREIHEITKO is not responsible for orders delivered to incorrect addresses provided at checkout.
8. Lost or Missing Packages
If your package is lost or not delivered within the expected timeframe, please contact us so we can investigate and assist you.
9. Contact Information
For any shipping-related inquiries:
📧 tumainiafrica457@gmail.com
📞 +49 178 2547137