Warranty

2-Year Warranty

Store Name: FREIHEITKO
📧 Email: tumainiafrica457@gmail.com
📞 Phone: +49 178 2547137
📍 Business Address: Mareyzeile 13, 13593 Berlin, Germany

Service Area: United Kingdom (UK)

1. Warranty Overview

All products purchased from FREIHEITKO include a 2-year limited warranty starting from the date of delivery. This warranty covers manufacturing defects in materials and workmanship under normal use.

2. What Is Covered

The warranty includes:

• Manufacturing defects in materials
• Faulty components affecting product performance
• Electrical or mechanical issues caused by production defects

3. What Is Not Covered

The warranty does not cover:

• Damage caused by misuse, accidents, or improper handling
• Normal wear and tear
• Improper installation or maintenance
• Unauthorized repairs or modifications

4. How to Make a Warranty Claim

To submit a claim, please contact us with:

• Your order number or proof of purchase
• A clear description of the issue
• Photos or videos showing the defect

Our team will review your request and guide you through the next steps.

5. Warranty Resolution

If your claim is approved, FREIHEITKO may:

• Repair the defective product
• Replace the item or faulty part
• Offer a partial or full refund depending on the situation

6. Shipping Costs for Warranty Claims

• If the issue is covered under warranty, we may assist with return or replacement shipping costs
• If not covered, the customer is responsible for shipping fees

7. Consumer Rights (UK)

This warranty is provided in addition to your rights under UK consumer law, which are not affected by this policy.

8. Contact Information

For warranty support:

📧 tumainiafrica457@gmail.com
📞 +49 178 2547137
📍 Mareyzeile 13, 13593 Berlin, Germany